First Class Solutions, Inc SM is committed to providing the best possible support for CORTRAK® and offers some innovative technical support services to help you get the most from the software.
CORTRAK® users are entitled to following support resources
Maintenance Updates - free downloads with paid maintenance.
These technical Support resources are described in detail in the sections that follow.
You can request support by using our Email Support option. The email must include your name, facility, support code, email address and a detailed description of your problem. We attempt to answer all email requests within 48 hours during our normal business hours. Email Support is free when maintenance has been purchased.
An internet based support system that allows our technician access to your computer over the internet. You just run a small piece of software that will allow our technician to access your desktop. Remote Access Support is available when maintenance and suuport has been purchased.
Telephone Support is included when you purchase a support contract.
This convenient "Pay As You Go" option offers a $135.00 per incident plus $65.00/hr phone support charged to your credit card. Minimum 1 hour.
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